Privacy Policy
Preamble
The Val de Garonne Tourist Office processes personal data (hereinafter the “Personal Data)” concerning you in the context of the use of this website (hereinafter the “Site”).
As data controller, we respect privacy and protect the personal data of users of our Site.
This policy aims to inform you of the methods of collection, processing and use of Personal Data and of your rights in terms of protection of personal data with regard to the applicable provisions in this matter, in particular Law 78-17. of January 6, 1978 relating to data processing, files and freedoms known as "Data processing and freedoms" in its latest version and with France's General Data Protection Regulations, in force since May 25, 2018.
Article 1 - Scope of this personal data protection policy
This Policy sets out the principles and guidelines for the protection of Your Personal Data, which includes Personal Data collected on - or through - the Site.
The Val de Garonne Tourist Office collects Personal Data (online, including by e-mail, or offline); this policy applies regardless of the method of collection or processing.
The notion of Personal Data refers to any information relating to an identified or identifiable natural person. A person is “identifiable” when they can be identified, directly or indirectly, in particular by reference to an identification number, or to one or more elements which are specific to them.
“Non-Personal Data” corresponds to information that does not allow a person to be identified.
Article 2 - Places of storage of Personal Data
All Personal Data is stored exclusively in France, by our web hosting provider:
IRIS-Interactive, located at Cité Numérique – 4 Rue du Pensionnat Notre Dame de France, 43000 Le Puy-en-Velay and represented by Mr Frédéric Pacotte
Article 3 - Data controller
The person responsible for processing Your Personal Data is: IRIS-Interactive, located at Cité Numérique – 4 Rue du Pensionnat Notre Dame de France, 43000 Le Puy-en-Velay and represented by Mr Frédéric Pacotte.
In accordance with Article 28 of the GDPR, this service provider is bound by a strict confidentiality clause which prohibits any use of the data entrusted to it not provided for in the service contract and which requires it to implement technical and organizational arrangements that meet security and personal data protection requirements.
Article 4 - Data collected
Personal data
Personal Data may include the following:
Last name ;
First name;
Email address ;
Address ;
Phone number;
Password ;
Geolocation;
IP adress ;
And any other Personal Data that may be relevant for the purposes set out below.
Note to visitors and users of the Site: certain functionalities and characteristics of the Site can only be used if you communicate certain Personal Data to the Val de Garonne Tourist Office when you visit or use the Site. You are free to provide or not, all or part of your Personal Data.
However, if you choose not to provide them, such a decision could prevent the achievement or satisfactory achievement of the objectives described below, certain services and certain features of the Site may not function properly and / or You will be refused the access to certain pages of the Site.
Cookies and other trackers
The Site may use cookies or other technologies likely to collect or store Personal Data. Cookies are text files stored and used to record Personal and Non-Personal Data concerning browsing on the Site.
Cookies can be permanent (and remain after the user has disconnected from the Site, in order to be used during subsequent visits to the Site) or temporary (and disappear as soon as the user disconnects from the Site).
The cookies present on this site are integrated and subject to the user's consent.
The Val de Garonne Tourist Office uses cookies to improve your user experience, in particular by:
- allowing a service to recognize your hardware, so You will not have to provide the same information several times in order to perform the same task;
- recognizing the username and password you have already provided so that you do not have to re-enter them on every web page that requests them.
The Val de Garonne Tourist Office uses cookies to analyze traffic and data on the Sites in order to:
- measure the number of users of the services, thus making them easier to use and ensuring their ability to respond quickly to requests;
- help the Val de Garonne Tourist Office understand how users interact with services in order to improve them.
The Val de Garonne Tourist Office may also use the services of third-party providers for the purposes of carrying out services on its behalf and in particular to:
- analyse individual browsing habits and measure the audience of the Sites and Applications;
- analyse an individual's areas of interest and offer targeted marketing or advertising offers;
- allow an individual to share the content of the Applications' Sites with other people on social networks or to let these other people know what a user is watching or what they think (eg the "Like" button on Facebook)
In this case, invisible “pixels” and cookies provided by these third-party providers may be used and stored. When transmitting the information generated by these cookies, the cookie settings ensure that the IP address is anonymized before geolocation and before storage. Our service providers will use this information for the purposes of evaluating Your use of the Site, writing reports on Site activity for the Val de Garonne Tourist Office, and offering You better services and advertising targeted to Your needs. . They will not associate your IP address with any other of their data.
Any individual can also configure their browser to systematically refuse cookies (including cookies used for audience measurement purposes). However, if this were the case, certain functionalities and features of the Site may not function properly and that individual may not be able to access certain parts or services of the Site.
If any individual wishes to modify or delete information, please refer to Article 8: Your rights.
It's possible to access the cookie management panel to configure the storage and reading of cookies.
Data retention
The data retention period is 6 months for non-obligatory cookies, 13 months for cookies required for the operation of the site.
We only keep Personal Data for a period of time necessary and proportionate to the purpose for which it was collected, namely for a maximum period of 3 years from the last exchange you had with us and carried out at your initiative.
Beyond the aforementioned periods, your data will be purely deleted or anonymised.
Regarding subscription to the newsletter, your data is kept until unsubscription via the link on each newsletter.
Article 5 - Purposes of the collection of personal data
The purposes related to the deposit of cookies are based on consent. The purposes below are linked to the execution of the public service mission vested in the Val de Garonne Tourist Office and the legitimate interest in carrying out commercial actions.
The Val de Garonne Tourist Office collects and uses Personal Data concerning you for the purposes of its activity and in particular for the following purposes:
- Respond to requests for tourist information
- Submit documentation
- Send a newsletter
- Manage an online sale
Subject to applicable local legislation, by providing Your email address, You expressly authorize the Val de Garonne Tourist Office to use it with other useful Personal Data to send You commercial or marketing messages.
the Val de Garonne Tourist Office may also use Your email address for administrative purposes or other non-marketing purposes (for example, to notify You of important changes to the Site).
Article 6 - Conditions for processing and storing personal data
The "processing" of Personal Data includes in particular the use, conservation, recording, transfer, adaptation, analysis, modification, declaration, sharing and destruction of Personal Data depending on what is necessary in view of the circumstances or legal requirements.
All Personal Data collected is kept for a limited period depending on the purpose of the processing and only for the period provided for by the applicable legislation.
All Personal Data collected is stored in mainland France.
Article 7 – Links to websites not controlled by the Val de Garonne Tourist Office
The Site may provide links to third party websites that may be of interest to its users.
the Val de Garonne Tourist Office
does not exercise any control over the content of third party sites or over the practices of these third parties with regard to the protection of Personal Data that they may collect. Consequently, the Val de Garonne Tourist Office
declines any responsibility concerning the processing by these third parties of Your Personal Data. It is your responsibility to find out about the personal data protection policies of these third parties.
Article 8 - Transfer of personal data
In the event of access to the Site from a country which is not a member of the European Union whose legislation relating to the collection, use and transfer of data differs from those of the European Union, we draw the individual's attention to the fact that by continuing to use the Site, which is governed by French law, the corresponding Terms of Use and this Policy, Personal Data is transferred to the European Union and the user consents to this transfer.
Your Personal Data may be disclosed within the Val de Garonne Tourist Office for the purposes set out in Article 3 of this Policy.
the Val de Garonne Tourist Office
may transfer Your Personal Data outside the European Union, provided that it is ensured, before transferring it, that entities outside the European Union offer an adequate level of protection, in accordance with the European legislation in force.
If the Val de Garonne Tourist Office
learned that a third party to whom the Val de Garonne Tourist Office
has communicated Personal Data for the purposes set out in Article 3 above, uses or discloses Personal Data without respecting this Policy or in violation of applicable legislation, the Val de Garonne Tourist Office
would take all reasonable steps to prevent or terminate such use or disclosure.
You also have the right to authorize or not the Val de Garonne Tourist Office
to use Your Personal Data for a purpose other than those for which this Personal Data was initially collected. You can object to this use by referring to Article 8 below.
the Val de Garonne Tourist Office
may also be required to transfer Your Personal Data to third parties if the Val de Garonne Tourist Office
believes that such a transfer is necessary for technical reasons (e.g. for hosting services by a third party) or to protect its legal interests (e.g. in case of sale of assets to a third party company, change control or total or partial liquidation of the Val de Garonne Tourist Office).
RECIPIENTS OF THE DATA:
We undertake to ensure that personal information relating to users of this website is processed in strict compliance with the regulations in force.
No use of personal data concerning you (other than in the context of exploitation by us) will be made.
In the event that the data may be processed by a partner involved in the provision of services, you will be asked to consent to this.
Your personal data may be communicated:
– to the service in charge of tourism development in the Nouvelle Aquitaine region and the Department.
– to our subcontractors for the sole purposes of subcontracting;
– to our partners to allow you to benefit from the advantages of these partnerships;
– to survey or polling institutes, acting on behalf of the Tourist Office, for statistical purposes, knowing that you are not required to respond to their requests and that your data will be destroyed after processing.
Finally, the processed data may be transmitted to the competent authorities, at their request, as part of legal proceedings, as part of legal research and requests for information from the authorities or in order to comply with other legal obligations.
The Val de Garonne Tourist Office may communicate Your Personal Data if the law requires it to do so or if the Val de Garonne Tourist Office believes in good faith that such disclosure is reasonably necessary to comply with a legal process (for example, a warrant, subpoena or other court order) or to protect the rights, property or personal safety of the Val de Garonne Tourist Office, our customers or the public.
If applicable legislation permits, the Val de Garonne Tourist Office may also share Your Personal Data with third parties in order to offer You targeted marketing or advertising offers.
Article 9 - Your rights
You have rights to the personal data concerning you that we collect and process in the context of your use of the site, its services and your requests. These rights are as follows:
– Right of access, rectification and erasure of data (inexact, incomplete, ambiguous, or outdated);
– Right to object to the processing of your data at any time in the context of commercial prospecting;
– Right to limit the processing of your data under the conditions provided for by the regulations;
– Right to data portability;
– Right to withdraw your consent at any time;
Your right to lodge an appeal
You have the right to lodge a complaint with the CNIL on French territory, without prejudice to any other administrative or judicial appeal.
Your right to set post-mortem guidelines
You have the possibility to define guidelines relating to the conservation, erasure and communication of your personal data after your death and this with a trusted third party, certified and responsible for ensuring that the will of the deceased is respected in accordance with the requirements of the applicable legal framework.
How to exercise your rights
You can exercise these rights by writing to the Data Protection Officer of the Val de Garonne Tourist Office 11 rue Toupinerie CS 70305 47213 Marmande cedex or by email via the address [email protected]
The user may, in the event of a dispute, file a complaint with the CNIL, whose website is accessible at the following address www.cnil.fr and whose headquarters are located at 3 Place de Fontenoy – TSA 80715 – 75334 Paris Cedex 07 .
We undertake to respond to these requests within 1 month of receipt of the request. This period may be extended by 2 months depending on the complexity and the number of requests received, i.e. 3 months in total.
If you have an account, you can exercise Your rights of access and rectification by logging into your account.
However, with regard to the exercise of the right to information, we may not have the obligation to act on it if:
- you already have this information;
- the recording or communication of your personal data is expressly provided for by law;
- communication of information proves impossible;
- Disclosure of information would require disproportionate effort.
Article 10 - Data security and recipients
The Val de Garonne Tourist Office ensures that it protects and secures the Personal Data that You have chosen to communicate to it, in order to ensure their confidentiality and prevent them from being distorted, damaged, destroyed or disclosed to unauthorized third parties. .
The Val de Garonne Tourist Office has taken physical, electronic and organizational protection measures to prevent any loss, misuse, unauthorized access or dissemination, alteration or possible destruction of this Personal Data. However, despite the efforts of the Val de Garonne Tourist Office to protect Your Personal Data, the Val de Garonne Tourist Office cannot guarantee the infallibility of this protection due to unavoidable risks that may arise during the transmission of Personal Data.
All Personal Data being confidential, access to it is limited to employees and service providers of the Val de Garonne Tourist Office who need it in the execution of their mission. All persons with access to Your Personal Data are bound by an obligation of confidentiality and are subject to disciplinary measures and/or other sanctions if they do not respect these obligations.
However, it is important that all users exercise caution to prevent unauthorized access to Personal Data. An individual is responsible for the confidentiality of passwords and the information contained in their account. Consequently, they must ensure that they close their session in the event of shared use of the same computer or the same terminal.
Article 11 - Conflict resolution
Although the Val de Garonne Tourist Office has taken reasonable measures to protect Personal Data, no transmission or storage technology is completely infallible.
However, the Val de Garonne Tourist Office is keen to guarantee the protection of Personal Data. If You have reason to believe that the security of Your Personal Data has been compromised or that it has been misused, You are invited to contact the Val de Garonne Tourist Office at the address next : [email protected]
The Val de Garonne Tourist Office will investigate complaints concerning the use and disclosure of Personal Data and will attempt to resolve them in accordance with the principles set out in this Policy.
Unauthorised access to Personal Data or its misuse may constitute an offence under local law.
Article 13 - Date of entry into force and revisions of the personal data protection policy
This Policy may be updated according to the needs of the Val de Garonne Tourist Office and circumstances or if required by law. We therefore invite you to regularly review the updates.
Last modification: April 24, 2023
