The quality approach
Anxious to guarantee a quality of service to our visitors, the Val de Garonne Tourist Office embarked on a quality approach in 2012. Daily work on the quality of the welcome and services provided to visitors and tourism stakeholders of the territory, was undertaken. The stated objective is to respect national commitments and allowed us to obtain the Tourism Quality Mark on December 5, 2013, for a period of 3 years. At the beginning of 2017, the Tourist Office obtained the renewal of the Brand for 3 new years. The second renewal was obtained for a period of 5 years on November 3, 2021.
Our classification in category I
The Val de Garonne Tourist Office has obtained the Prefectural classification category I on May 25, 2014 then the renewal on June 18, 2019 for 5 new years.
He engages himself in :
- Provide an easily accessible reception and information space. Make your procedures easier.
- Provide you with furniture to sit on.
- Inform you free of charge about the local tourist offer.
- Display and broadcast its opening periods expressed in at least 2 foreign languages.
- Offer you free access to WiFi.
- Be open at least 305 days a year, Saturday and Sunday inclusive during tourist or entertainment periods.
- Respond to your mail all year round.
- Ensure a permanent reception service run by staff speaking at least 2 foreign languages.
- Ensure the supply of tourist maps, plans, tourist guides in paper form.
- Give you access to its dedicated trilingual site suitable for consultation via on-board media.
- Disseminate your tourist information also on paper translated into at least 2 foreign languages relating to: . to all classified tourist accommodation including at least the name of the establishment, postal details, email, website address, telephone details, classification level. to monuments and cultural, natural or leisure tourist sites which may include the indication of usage rates, periods of opening to the public, the website and telephone and postal contact details. to events and activities. to emergency numbers.
- Update its tourist information annually.
- Post emergency telephone numbers outside.
- Present all the qualified offer of its area of intervention for all clienteles.
- Give you access to consult the availability of classified accommodation.
- Process any complaints and measure visitor satisfaction.
- Offer a tourist information service integrating new information and communication technologies (social networks, mobile telephony, geolocation, etc.).
- Comply with the requirements of the Tourism Quality Mark.
- Provide you with a stay advisor.
- Guarantee the reliability of up-to-date information on local tourist offerings.
Holidays for everyone!
The development of inclusive tourism is a regional priority in New Aquitaine and the Val de Garonne Tourist Office was awarded the Tourism and Disability label for its main office in Marmande at the beginning of 2020 for all 4 disabilities : motor, visual, auditory and mental.
This label is a response to the demand of people with disabilities who want to be able to choose their vacations and leisure activities with complete confidence. The label provides a guarantee of efficient reception adapted to the essential needs of disabled people.
